Why isn't SSI responding to my inquiries for widow's benefits? I've spoken to three agents for scheduled appointments, yet appointments are received as missed calls which go directly to my voicemail. I was told to call back, but my information is never kept on file.

Hi. I can't tell you for sure, but it sounds more like a problem with your phone if Social Security's calls are going directly to your voicemail. Maybe that's not the problem, though, if it isn't happening with calls you receive from other people. I don't know of anything else you can do other than to keep calling Social Security until you can get in touch with someone to take your application.

Best, Jerry