Is There A Problem With My Application?

Feb 3 2018 - 10:14am

I applied for social security online today and submitted my application. When I returned using my re-entry number and social security number, I got the following message: "we cannot process your request online because some information we have on file is different than the information you provided." Is this simply because I submitted it and can no longer make changes? Or is there a problem with my application?


I don't really have much experience with the online application process, so I'm not sure what that message means. If you do need to amend your application, you will likely need to call or visit a Social Security office to do so.

Best, Jerry