I have 7 months of SSI benefits sitting on direct express card and they wont activate my card or stop payment going to the card. Denver Field Office refuses to help us and im afraid my stepfather is goingbto die without access to his money. What do i do? Impossible to get him an id because he has been here 13 years never had co id and has absolutely no documents or money to obtain id that they insist on... Now what

Hi. I'm sorry, but I'm not able to diagnose what's causing your problem based on the limited information in your question. Since you've apparently been unable to resolve this issue by working with Social Security, you may want to consider contacting either a) the offices of your U.S. congressional representative or one of your U.S. Senators, or b) the legal aid society serving your area.

Best, Jerry